Last week I gave you an overview of the 6 step formula I use to
overcome objections, stalls and put-offs. We discussed how these
objections can pop up at any time in the prospecting and recruiting
process. It’s not always as cut & dry as “I don’t have the money”.
You can face objections all through the recruiting process…from
someone putting you off to take a look at your opportunity, to a
prospect cancelling at the last minute, to someone telling you
your business must be a scam.
The 6-step Formula for overcoming them can be used at anytime
during the recruiting process. Today we’re going to go over
the first 3 steps…let’s get started!
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>> Step 1: Listen to the objection carefully, and don’t interrupt.
Let’s review some of the more common objections you will be getting:
“I’m too busy, I don’t have the time”
“I don’t have the money right now to get in your business”
“I don’t think it’s for me”
“I don’t know how to sell”
“It sounds like one of those pyramid deals”
Regardless of the objection you are presented with, always listen
to the objection carefully and don’t interrupt . It’s important that
you don’t just sit there, waiting for your turn to talk. Really
listen to what your prospect is saying so you get a feel if
their first objection is the real reason for the putt-off or is
there a different and more legitimate reason behind it.
Remember, your focus should be on the process NOT the outcome.
So your goal is to find out what exactly it is your prospect
has issues with. You can’t provide a solution to a problem
if you don’t know the problem, can you? So listen carefully!
>> Step 2: Validate
Appreciate their objection by repeating it to them, either by
paraphrasing the meaning or repeating it back exactly as they
told you. People want to know they’ve been heard, and what
they had to say didn’t fall on deaf ears. To accomplish this
I have found that all you have to do it to repeat what they said.
If you are an Oprah fan you’ll notice that she has clearly
developed the art of validating her guest. When you embrace
the objection you will also be showing your prospect a great
sign of respect. Don’t forget to ask if there is more they’d
like to say. I’ll give you a good example of this later on.
>> Step 3: Feel, felt and realized (or found)
This strategy is an oldie, but a goodie. I’ve been using it for
years and it’s extremely effective when handling objections.
Let’s start with FEEL: It goes something like this. “I understand
why you feel that way Jim,” or “I can see why you would feel the
way you do Mary” . What you are doing here is embracing their
objection. This is very important in creating harmony.
You can also use words like appreciate. For example, “Jim, I
can appreciate why you’re feeling the way you do, or “Mary, I
can appreciate what you are saying and why you feel the way you do.”
What you want to establish with feel, felt, realized is harmony
and this accomplished by embracing the objection.
Now let’s discuss part two- “Felt”: this is all about empathy.
“I felt the same way myself.” This is when you share your personal
experience relating to your prospects objection. Here you are
indirectly communicating to your prospect that it’s ok to feel
the way they do because you at some point felt the same way.
This is where you find common ground with your prospect. You’re
identifying with them at their level.
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Now, if you don’t have a personal experience that relates with your
prospect’s objection then I strongly suggest you share the experience
of someone in your business that has a similar experience as your
prospect. How do you do this? Do your homework. Get to know who is
successful with your company and learn their personal story. People
like to hear other peoples success stories because they can identify
with them.
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The key in these first two steps is to listen and validate. This
eliminates “conflict thinking” that puts your prospects on the
defensive. Create harmony, learn to first understand and then to
be understood. I can’t emphasize how important this point is.
This final part is the “realized” or the “found” part. It’s when
you turn the conversation around 180 degrees. This is where you
address their specific objection with a specific response that would
make them feel better about their objection and therefore correct
any of their misconceptions or beliefs.
When you use the phrase, “until I Realized” it gives you permission
to educate your prospect that you too were misinformed or didn’t
understand what was being offered. But now that you have this new
factual information it made you feel better about your concerns.
For example, if you feel that your prospect does not understand
the compensation plan, they’re misinformed about the network
marketing industry, or maybe they may have some significant
self-esteem issues, then you address their specific concern.
That’s it for this week. Next week I’m going to put these first
3 strategies together and give you a real life example…so stay
tuned & until then, have a great week!

